Privacy Policy

Last updated: 26 October 2026

This policy explains how CLOUDMASA INNOVATION LAB PRIVATE LIMITED (“we”, “us”), the provider of Complaudi, handles personal data. It is written with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) in mind. We act as the data fiduciary for personal data about account holders and people who contact us. When an organisation or professional enters personal data about its directors, employees, clients or other people into Complaudi, we generally handle that information on the organisation’s or professional’s instructions.

1. Data we collect

• Account and contact data: name, email address, phone number, role, login credentials and information you send to support.
• Company and compliance data: company details and identifiers (which may include PAN, CIN, LLPIN, GSTIN or Udyam numbers), director and registration details, compliance events, tasks, notes and status information you enter.
• Documents and evidence: files and related details that you or your organisation upload, such as filing acknowledgements, certificates and supporting records.
• Billing records: billing name, address, GSTIN, plan and subscription details, invoice data, payment references and transaction status. Payments are processed by Razorpay; we do not receive or store your full card or bank credentials.
• Technical and activity data: service and security logs, such as IP address, device and browser information, sign-in events and actions taken in the service.
• Website analytics data: if analytics are enabled and you accept the cookie notice, Google Analytics may collect website usage and device information as described under Cookies below.

2. Why we use it

• to create and administer accounts, verify access and provide customer support;
• to generate compliance calendars, manage obligations, tasks, registrations and evidence, and keep your organisation’s records available to authorised users;
• to process subscriptions and payments, issue invoices and maintain financial records;
• to operate, maintain and improve the service, diagnose issues, protect accounts and systems, prevent misuse and maintain audit records;
• to send service communications, including security notices, compliance reminders, invoices and material service or policy updates;
• to comply with applicable law, respond to lawful requests and establish or defend legal claims.

3. Legal basis and consent

We process personal data on the basis of your consent where required, to provide a service you have requested, to meet legal obligations and for other purposes permitted by applicable law. You may withdraw consent where processing is based on consent. Withdrawal does not affect processing already carried out, and we may be unable to continue parts of the service that rely on the data. We may retain information where necessary to meet legal obligations or resolve disputes.

4. Storage and security

We store information using service providers that support the operation of Complaudi. We use safeguards such as access controls, role-based permissions, encryption in transit and security logging. Access should be limited to people who need it to provide or support the service. No online service can be guaranteed completely secure; if a personal data breach occurs, we will take the steps and provide notices required by applicable law.

5. When we share information

We do not sell personal data. We share it only as needed to operate the service, comply with law or protect rights:

• Service providers, including hosting, database, file-storage and email providers, who help us run Complaudi and send service communications;
• Razorpay, to process payments and provide transaction status;
• Your organisation and its authorised users, so they can collaborate on company records, tasks and documents according to their access permissions;
• Authorities or other parties, when required by law or when reasonably necessary to protect the service, users or legal rights.

Service providers may process information in the locations where they or their systems operate. We require providers to protect information they process for us and to use it only for the relevant services.

6. Retention

We keep account, company and compliance information while it is needed to provide the service and administer the relevant account. You or your organisation may request account or company data deletion by contacting us; we will review the request and delete or de-identify information that we no longer need, subject to applicable law and legitimate record-keeping needs. Billing, invoice and transaction records may be kept for the period required by tax and other laws. Limited copies may remain in secure backups for a period before they are overwritten.

7. Your rights

Subject to applicable law, you may:

• request access to information about the personal data we process and how it is used;
• request correction, completion or updating of inaccurate or incomplete personal data;
• request erasure of personal data, subject to information we are required or permitted to retain;
• withdraw consent where processing is based on consent;
• nominate another person to exercise your rights in case of death or incapacity, where provided by law;
• raise a grievance with our Grievance Officer and, where available under applicable law, approach the relevant authority.

If you are an employee, director or other person whose data was provided by an organisation using Complaudi, please contact that organisation first. We will assist the organisation with requests relating to information it controls.

8. Grievance Officer

Name: Manivannan C
Email: info@cloudmasa.com
Phone: 6364562818
Address: 100, 102, 104 and 106, T3, Third Floor, Door No. 98, Jawaharlal Nehru Street, Puducherry - 605001, India

We will acknowledge a grievance promptly and aim to resolve it within the time required by law.

9. Cookies

The service uses cookies or local storage where needed for core functions such as keeping the site and your session working and remembering your cookie choice. Analytics are currently disabled by default. If Google Analytics is enabled, it is loaded only after you accept the cookie notice; you may decline analytics and continue using the site. Your choice is stored in your browser.

10. Children

Complaudi is intended for businesses and professionals, not children under 18. We do not knowingly seek to collect children’s personal data. If you believe a child has provided personal data, contact us so we can review and take appropriate steps.

11. Changes

We may update this policy to reflect changes to the service, our practices or applicable law. The current version and its “Last updated” date will be posted on this page. We will notify account holders of material changes where required by law.

12. Contact

See also our Terms & Conditions.