Cancellation & Refund Policy

Last updated: 15 October 2026

Complaudi is a digital subscription service. This policy explains how you can cancel a subscription and when a refund is available.

1. Cancellation

Subscriptions are paid in advance for a fixed term (Complaudi Pro: 1 year; Complaudi Pro Plus: 3 years) and do not renew automatically. You can stop using the Service at any time. Your access continues until the end of the term you paid for.

2. Refund window

You may request a full refund within 7 days of your first purchase of a plan, if you are not satisfied with the Service. After that period, fees for the current term are not refundable, except as set out below.

3. When we refund outside the window

• you were charged twice for the same purchase;
• you were charged but your subscription was not activated and we cannot fix it;
• we end the Service for reasons other than your breach of the Terms, in which case we refund the unused part of the term.

4. How to request a refund

Write to us using the details below with your registered email, the Razorpay payment ID or invoice number, and the reason for the request.

5. How refunds are paid

Approved refunds are made to the original payment method through Razorpay. Once approved, the refund is initiated within 5–7 business days; your bank or card issuer may take a few more days to show it. We issue a GST credit note for every refund. When a full refund is made, access under that subscription ends.

6. Contact